Noida
Responsibilities
• Respond to customer queries in a timely and accurate way, via chat
• Identify customer needs and help customers
• Analyze and report service requests (for example, existing case, file information and new
service enquiries)
• Update our internal databases with information about enquiries and useful discussions with
customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new services
• Follow up with customers to ensure their technical issues are resolved
• Assist in training junior Customer Support Representatives
Requirements
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Any Graduate is preferred
Experience | 1 - 4 Years |
Salary | 2 Lac 75 Thousand To 4 Lac P.A. |
Industry | Manufacturing / Production / Quality |
Qualification | Other Bachelor Degree |
Key Skills | Customer Support Executive chat support email support |
About Company
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