Greater Noida, Noida
IRO) - Customer Care
Location : Noida
5 days working
Day shift for female
Flexible shift for male
salary for full time :16k (9 hrs)
salary for part time: 10k (5hrs)
Purpose of the role:
This role holder is responsible for taking calls and making appointments and ensuring that the caller receives accurate information when a request is made. He / she is also responsible for ensuring that only 3 data points are provided on any call.
a. Key Responsibilities:
· Responsible for attending calls and providing information as requested by the caller.
· Ensure that appropriate information is provided while taking a call.
· Responsible for working on the feedback received from the Team Leader, Group Leader, Quality Analyst or Trainer.
· Adhering to the compliance and policies set by the department.
b. Skills and Work Experience required:
· Excellent Communication Skills
· Ability to work under pressure.
· Pleasant voice with pleasing telephonic etiquettes
· Working knowledge of computers Ability to comprehend and follow instructions and direction.
· Adept at typing.
|Experience||0 - 5 Years|
|Salary||1 Lac To 3 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree|
|Key Skills||Customer Handlig Customer Support Problem Solving|
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