Job openings for Customer Engagement Manager in Bangalore

Designation: Customer Engagement Manager
Location: Bangalore
Experience: 3+ years (Preferred experience in the Power Sector)
Languages: Proficient in English and Kannada
Position: Full Time (No Hybrid)
Salary: Competitive
Key Responsibilities
● Act as the primary point of contact for clients, ensuring excellent service and satisfaction.
● Understand client requirements and provide tailored solutions leveraging our IT services
and decision science expertise.
● Manage customer onboarding, training, and regular engagement to enhance user
adoption of our solutions.
● Collaborate with internal teams to resolve client issues promptly and effectively.
● Identify opportunities to upsell or cross-sell services to existing clients.
● Develop and execute customer retention strategies.
● Collect and analyze feedback to improve services and product offerings.
● Prepare reports on customer engagement metrics and present insights to leadership.
Requirements
● Bachelor’s degree in Business Administration, IT, or a related field.
● 3+ years of experience in customer engagement, relationship management, or a similar
role, preferably in the power sector.
● Proficiency in English and Kannada is mandatory.
● Strong interpersonal and communication skills to liaise effectively with diversity
Excellent problem-solving skills with a proactive approach to client management.
● Familiarity with CRM tools and customer engagement best practices.
● Ability to multitask and thrive in a fast-paced environment.
Preferred Qualifications
● Knowledge of AI/ML technologies.
● Exposure to power market operations and energy sector challenges.
● Proven track record of successful client relationship management.