Manage large amounts of incoming & outgoing phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions.
Follow communication procedures, guidelines and policies
Requirements and skills-
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
English and Hindi fluency mandatory
|Experience||2 - 5 Years|
|Salary||1 Lac 50 Thousand To 3 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Diploma, Other Bachelor Degree|
|Key Skills||Tele sales bpo Voice Process Inbound Calling outbound calling Customer Support Executive Customer Handling Tele Calling Solving Queries Domestic BPO International BPO customer service|
|Address||Talent Zone Consultant, Sampige Road|
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