Job openings for customer support representative female gurgaon in gurgaon

Responsibilities:
-Respond to customer queries in a timely and accurate way, via phone, email or chat
-Identify customer needs and help customers use specific features
-Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
-Update our internal databases with information about technical issues and useful discussions with customers
-Monitor customer complaints on social media and reach out to provide assistance
-Share feature requests and effective workarounds with team members
-Inform customers about new features and functionalities
-Follow up with customers to ensure their technical issues are resolved
-Gather customer feedback and share with our Product, Sales and Marketing teams
-Assist in training junior Customer Support Representatives
Requirements
-Experience as a Customer Support Specialist or similar CS role
-Familiarity with our industry is a plus
-Experience using help desk software and remote support tools
-Understanding of how CRM systems work
-Excellent communication and problem-solving skills
-Multi-tasking abilities
-Patience when handling tough cases
-Graduation in any discipline with a knack in Technology