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Job openings for customer support specialist in navi mumbai

Customer Support Specialist

Navi Mumbai

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Responsibilities:
- Manage, Prioritize and Respond to Incoming Customer Communications Via Email & Chat (maybe Phone in the Future)
- Keep An Eye Out for Anything Amiss like Platform Bugs/issues, Fraudulent Transactions, Money Issues, Edge Case Scenarios Etc.
- Identify and Flag Any Trends that May Be Building Up in the Incoming Communication So as to Anticipate Issues and Crush the Underlying Cause
- Identify Gaps in Our Knowledge Center and Recommend Fills to Bridge the Gap

- Work Closely with the Product Team with Inputs On Shaping World-class Efficient Processes for Our Happiness Team

- Be a Powerhouse of all the Knowledge of the Platform and the Cryptocurrency World

experience:

- We're Looking for Champions with at Least 2 Years of Experience in a Similar Customer Support / Technical Support Role. Experience in Supporting Financial Services is a Bonus, But Don’t Let that Stop You from Applying.

qualification : Bachelor of Arts Bachelor of Business Administration Bachelor of Business Management Bachelor of Commerce Bachelor of Computer Application Bachelor of Engineering/ Bachelor of Technology Graduate
working Days : 5 Days a Week (10:00 am to 7:30 Pm)
job Nature : Full Time

Experience	1 - 3 Years
Salary	3 Lac To 5 Lac P.A.
Industry	ITES / BPO / KPO / LPO / Customer Service
Qualification	Other Bachelor Degree
Key Skills	Customer handling customer support

About Company

Email ID

info@talentzoneconsultant.com

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