Job openings for customer support specialist in navi mumbai

Responsibilities:
- Manage, Prioritize and Respond to Incoming Customer Communications Via Email & Chat (maybe Phone in the Future)
- Keep An Eye Out for Anything Amiss like Platform Bugs/issues, Fraudulent Transactions, Money Issues, Edge Case Scenarios Etc.
- Identify and Flag Any Trends that May Be Building Up in the Incoming Communication So as to Anticipate Issues and Crush the Underlying Cause
- Identify Gaps in Our Knowledge Center and Recommend Fills to Bridge the Gap

- Work Closely with the Product Team with Inputs On Shaping World-class Efficient Processes for Our Happiness Team

- Be a Powerhouse of all the Knowledge of the Platform and the Cryptocurrency World



experience:

- We're Looking for Champions with ​at Least 2 Years of Experience in a Similar Customer Support / Technical Support Role. Experience in Supporting Financial Services is a Bonus, But Don’t Let that Stop You from Applying.

qualification : Bachelor of Arts Bachelor of Business Administration Bachelor of Business Management Bachelor of Commerce Bachelor of Computer Application Bachelor of Engineering/ Bachelor of Technology Graduate
working Days : 5 Days a Week (10:00 am to 7:30 Pm)
job Nature : Full Time