- Manage, Prioritize and Respond to Incoming Customer Communications Via Email & Chat (maybe Phone in the Future)
- Keep An Eye Out for Anything Amiss like Platform Bugs/issues, Fraudulent Transactions, Money Issues, Edge Case Scenarios Etc.
- Identify and Flag Any Trends that May Be Building Up in the Incoming Communication So as to Anticipate Issues and Crush the Underlying Cause
- Identify Gaps in Our Knowledge Center and Recommend Fills to Bridge the Gap
- Work Closely with the Product Team with Inputs On Shaping World-class Efficient Processes for Our Happiness Team
- Be a Powerhouse of all the Knowledge of the Platform and the Cryptocurrency World
- We're Looking for Champions with at Least 2 Years of Experience in a Similar Customer Support / Technical Support Role. Experience in Supporting Financial Services is a Bonus, But Don’t Let that Stop You from Applying.
qualification : Bachelor of Arts Bachelor of Business Administration Bachelor of Business Management Bachelor of Commerce Bachelor of Computer Application Bachelor of Engineering/ Bachelor of Technology Graduate
working Days : 5 Days a Week (10:00 am to 7:30 Pm)
job Nature : Full Time
|1 - 3 Years
|3 Lac To 5 Lac P.A.
|ITES / BPO / KPO / LPO / Customer Service
|Other Bachelor Degree
|Customer handling customer support
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