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• Own the day-to-day activities of the e-commerce platform and all online sales
• Take care of customers through in-app live support, phone calls, and emails
• Drive online sales and focus on the optimization of the website and make sure
there is clear communication with the customers
• Ensure high levels of customer satisfaction through excellent sales service
• Keep up to date with product information
• Accurately describe product features and benefits to customers online
• Working with back office, logistics, merchandise department, etc. To ensure both sales and
operations are integrated to meet customer satisfaction
• Keep a record of packaging material and restock the store accordingly.
• Create and update records and databases with personnel, financial and other data
• Ensure that e-commerce orders are completed accurately and on time
• Handle e-commerce petty cash and documents financial transactions (Delivery charges) by
entering all the information into the system.
• Booking couriers, coordinate and track the movement of e-commerce items through
• Manage site development and launch activities for all new e-commerce accounts including
product descriptions, images, assets, banners, brand pages, and other attributes
• Assist with analysis of product performance reports and e-commerce best practices to
arrive at recommendations on how to improve sales
• Ensure web sites have accurate product information, features, photos, videos,
specs, and more.
• Coordinate efforts among multiple teams to ensure the successful and timely
completion of web projects while maintaining excellent customer service.
Resolve customer complaints, provide relevant information, and report customer
issues to superior if needed.
• Maintain and develop relationships with existing customers via telephone calls and
• Submit timely reports and prepare e-commerce sales reports as assigned
|Experience||3 - 7 Years|
|Salary||25 Lac To 40 Lac P.A.|
|Industry||Analytic and Business Intelligence|
|Qualification||Other Bachelor Degree|
|Key Skills||E-Commerce Manager digital sales Internet Marketing Expert Online Sales Manager team player English Communication skills Business Analyst|
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