Job openings for production support analyst in mumbai

Weekly/daily Stand-ups

production Support Reporting

gathering Information and Do Research and Able to Perform Scope Analysis

ability to Troubleshoot Issues and Able to Handle Different Types of Customer Inquiries.

provide Estimates for Production Support Issues.

provide Input Into Resolution of Production Support Issues.

support of Application Portfolio.

use the Appropriate Approved Templates for the Documentation of Production Support Issue Investigation

interpret Business Requirements / Specifications

serve as a Conduit Between the Business and the Production Support Development and Testing Teams

must Be Experienced to Deal with Complex Inquiries Raised By Customers from Various Sources and Must have the Ability to Solve Production Issues.

provide Exceptional Customer Service to Internal and External Customers Within Company Guidelines

adhere to Production Support Sla’s and Regulatory Obligations