Job openings for Salesforce Techno Functional Consultant in Mumbai

Job Title : Salesforce Techno Functional Consultant
Department/Group : IT
Experience : 8-10 years
Location : Mumbai
Joining: Immediate to 30 days
About the job
We are seeking a highly skilled Salesforce Techno-Functional Consultant to join our Business Systems Group. The ideal candidate will have strong expertise in Salesforce configuration, customization, and solution design, coupled with the ability to translate business requirements into scalable technical solutions. This role involves close collaboration with business stakeholders, development teams, and cross-functional partners to deliver high-quality Salesforce capabilities.
Functional Responsibilities
Engage with business stakeholders to gather, analyze, and validate requirements.
Translate business needs into detailed functional specifications and solution designs.
Conduct workshops, process mapping, and gap analysis to recommend best-fit Salesforce solutions.
Drive end-to-end delivery of Salesforce enhancements, including UAT planning and support.
Provide guidance on Salesforce capabilities, standard functionalities, and best practices.
Work with cross-functional teams to ensure business alignment and adoption.
Technical Responsibilities
Configure Salesforce objects, fields, flows, page layouts, validation rules, reports, dashboards, and automation.
Define technical requirements and collaborate with developers on Apex, Lightning Components, API integrations, and data migrations.
Review and validate technical solutions for quality, scalability, and adherence to standards.
Work on integration designs using REST/SOAP APIs, middleware, and third-party systems.
Oversee data quality, cleansing, deduplication, and migration activities.
Participate in release management, sandbox strategy, and deployment processes.
Essential Skills & Experience
Strong experience in designing and implementing Salesforce solutions, including customizations and integrations
Deep expertise in Services & Sales cloud of Salesforce and CTI integration with telephony systems.
Hands-on experience with Flow Builder, Process Automation, and Lightning Experience.
Excellent understanding of Salesforce architecture and best practices.
Ability to create detailed and accurate project documentation.
Experience working in Agile environments and familiarity with SDLC processes.
Ability to write or review basic Apex classes, triggers, SOQL, and LWC components (good to have).
Strong analytical and problem-solving skills with the ability to design scalable solutions.
Experience in integrating Salesforce with external systems.
Excellent communication and stakeholder management skills. Ability to work independently and as part of a team in a fast-paced environment.
Salesforce Administrator, Sales Cloud and Service Cloud certifications are mandatory.