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Job openings for customer support executive in noida

Customer Support Specialist/Non Voice

Noida

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Responsibilities
• Respond to customer queries in a timely and accurate way, via chat
• Identify customer needs and help customers
• Analyze and report service requests (for example, existing case, file information and new
service enquiries)
• Update our internal databases with information about enquiries and useful discussions with
customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new services
• Follow up with customers to ensure their technical issues are resolved
• Assist in training junior Customer Support Representatives
Requirements
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Any Graduate is preferred

Experience	1 - 4 Years
Salary	2 Lac 75 Thousand To 4 Lac P.A.
Industry	Manufacturing / Production / Quality
Qualification	Other Bachelor Degree
Key Skills	Customer Support Executive chat support email support walk in

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