Job openings for customer support executive in noida

Responsibilities
• Respond to customer queries in a timely and accurate way, via chat
• Identify customer needs and help customers
• Analyze and report service requests (for example, existing case, file information and new
service enquiries)
• Update our internal databases with information about enquiries and useful discussions with
customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new services
• Follow up with customers to ensure their technical issues are resolved
• Assist in training junior Customer Support Representatives
Requirements
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Any Graduate is preferred